Ficep S.p.A. was established in 1930 and located at the foot of the Alps on the northern border between Switzerland and Italy. Ficep has been exclusively engaged in the engineering and manufacturing of machine tools for the metalworking industry.
The Ficep manufacturing complex is comprised of several affiliate Ficep owned companies that collectively encompasses over 1,500,000 square feet. Each specific facility maintains the responsibility for a specific product or product group to maximize efficiency.
Ficep UK's facility located in Wakefield Europort, West Yorkshire, contains our spare part stock, Hotline Support Team and Ficep CNC equipment in our extensive showroom facility for customer training and product demonstration. The facility also provides an area to refurbish used equipment and to exhibit other agency products for De-burring machines, Pipe cutting Equipment, material handling products and cold form rolling lines.
Presently 80% of Incoming Service Calls are Resolved Remotely!
The progressive changes that have been implemented to-date permit us to now resolve 80% of customer requests on the same day. This is a testament to the power of the Ficep "TeleService" which through the internet unleashes the diagnostic power of our PC based control system so we can effectively place an engineer on-site in minutes! The same diagnostic routines, parameter changes, software installations, etc. that our engineers traditionally performs on-site can now be implemented remotely through the internet.
We'd love to hear from you. To find out more about how we could work together, please get in touch at 01924 223530.
